Vacancies

About us

This is an exciting opportunity to join an established Personalised Care Team, in the BHR PCN which encompasses Care Coordinators, Health and Wellbeing Coaches, Mental Health Practioner and Children’s and Young Person’s Patient Ambassador.

Hamara HLC stands out as a beacon within the community and voluntary sector, currently delivering several different strands of work including: Health Promotion, Youth Activities, Older People’s Services, Saturday Supplementary School, Learning Disabilities, Education and Employment & Training Programmes.

BHR PCN is a network of 12 GP practices covering the geographical area of Burmantofts, Harehills and Richmond Hill, with a common goal of improving the health of our local population, a significant number of whom experience multiple deprivations. Our vision is to collaborate with community statutory and non-statutory bodies for the benefit of our patients. Informed by data, we work to reduce inequalities, enable practices to be sustainable and make a positive difference to our patients’ lives.

You will be expected to work across a number of GP Practices, with a set patient population, alongside both the clinical and non-clinical staff, to meet the needs of patients by providing direct care using established guidelines. Further ongoing support is provided through both local and countrywide governance and peer support groups. Additional professional development in line with the individuals needs will be available with shadowing, e-learning, relevant courses/conferences and higher level training opportunities being supported.

Employees will have access to the following benefits:

·         Bright HR employee discount and benefits scheme

·         Employee Assistance Programme

·         Free Parking on company premises when available

·         Reimbursement of work expenses (work related mileage and parking)

·         Enrolment to the NHS pension scheme

·         Annual leave of 25 days per year, plus 8 days bank holiday

Responsibilities/Main Duties:

This is an innovative role designed to work in an outcome focused way to improve peoples quality of life, health and wellbeing by recognising that this can be affected by a range of social, economic and environmental factors. Supporting patients and their carers to achieve their personal aspirations, participate in their local and wider communities, enhance effective personal support networks, enabling individuals to maintain healthy lifestyles; and lead independent and fulfilled lives.

You will develop links with local communities and VCS to ensure delivery of integrated, patient focused care, demonstrating flexibility in the role, and a caring attitude towards patients.

You will have excellent organisational, interpersonal and communication skills together with a good working knowledge of primary care and the challenges facing patient care in the NHS.

You will work individually with patients in a variety of settings such as GP practices, community settings and home visits.

Main Tasks:

·         Receiving and actioning referrals from a wide range of agencies: GP practices, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, fire service, police, social care services, housing associations, and voluntary organisations. (List not exhaustive).

·         Working with adults with mild to moderate mental health, learning disabilities, anxiety and depression. Providing personalised support to individuals, their families and carers to enable them to take control of their wellbeing live independently and improve their health outcomes. Develop trusting relationships by giving people time and focus on what matters to them. Taking a holistic approach, based on the persons priorities and the wider determinants of health.

·         Assess the patients abilities and preferences, thinking laterally and then advising and supporting them in a variety of areas/activities. Being sensitive to barriers to adopting a healthier lifestyle such as affordability, accessibility and life circumstances.

·         Encouraging choices and actions that are acceptable and achievable to patients while being aware of cultural and social considerations.

·         Support patients to recognize and change their current lifestyle and to identify how their way of life might affect their health and well-being.

·         Working alongside and collaborating with existing local partners

·         Be proactive in undertaking community development to encourage self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

·         Forge strong links with local VCSE organisations, community and neighbourhood level groups utilising their networks and building on what is already available to create a menu of community groups and assets.

·         Work collectively with all local partners to ensure community groups are strong and sustainable.

·         Meet people on a one to one basis, this may be in a clinic setting, community setting or making home visits where appropriate.

·         Educating non-clinical and clinical staff within the Practice on other services that are available within the community and how and when patients can access them.

·         It is vital that the Social Prescriber has a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals or agencies.

·         To effectively time manage a caseload of clients, and be able to effectively prioritise workload in accordance with needs, priorities and any urgent support required by clients on the caseload and to meet scheduling requirements

·         Proactively delivering events within the community to engage with harder to reach groups e.g. Parent and Baby coffee morning alongside medical baby clinics

·         Pro-active running support projects for specific patient groups

General Work Related Expectations

·         To work in accordance with all Hamara HLC and BHR PCN Policies and Procedures

·         To commit to the ethos and values of Hamara HLC and BHR PCN

·         To work in accordance with all relevant legislation

·         To identify and attend training as required

·         To undergo regular supervision

·         To attend any meetings, as required.

·         To support colleagues with any operational needs, as and when required.

·         To work outside of ordinary office hours, as required.

·         To complete any other reasonable duties, as required.

·         Satisfactory DBS Clearance

·         To undertake any other duties as required, appropriate to the post

·         To work as part of the healthcare team to seek feedback, continually improving the service and contributing to business planning

Role Development:

Options for development of the service are vast and we would ask the Patient Ambassador to regularly review and develop their impact across the group with initial options for role development including:

·         Identifying trends in terms of patient need and where feasible delivering ‘in house’ group sessions as a support solution or facilitating patients to deliver their own support services

Information Technology

To have an overall understanding of IT systems across their collaboration and be able to produce reports and information to support the value of the work undertaken by the roll holder.

 Confidentiality:

·         In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

·         In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to individual practices as a business organisation. All such information from any source is to be regarded as strictly confidential and should not be shared- including practice specific details where there is no written agreement to share such detail.

·         Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and safety:

The post-holder will take collaborative responsibility for the full range of promotion and management of their own and other’s health, safety and security as defined in the practice Health and Safety policy, the practice Health and Safety manual, and the practice infection control policy and published procedures. This remains the responsibility of individual practices however in delivering services under the level 3 project the collaborative wish to ensure the Health and Safety of any staff/patients involved: This will include (but will not be limited to):

• Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintain and up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business.
• Using personal Security System within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others.
• Using appropriate infection control procedures, maintaining work areas in a tidy and Safe way and free from hazards, and initiation of remedial/corrective action where needed
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately where recognised
• keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum annually)
•  Routine management of own team/team areas and maintenance of work space standards

Equal Opportunities:

Hamara is an equal opportunities employer. Hamara is committed to promoting anti-discriminatory practices within the society, the organisation and in the promotion of its services to the community. Hamara expects all employees to understand, comply with and to promote its policies in their work and to challenge prejudice and discrimination issues, as appropriate, and undertake any appropriate training.

Safeguarding:

Hamara is committed to ensuring the safeguarding and wellbeing of children and vulnerable adults, and all applicants and staff will be required to demonstrate understanding of and commitment to best safeguarding practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Criteria

Requirements

Assessment

R = Reference, I = Interview, AF = Application Form and AS = Assessment

Experience

Essential

·         Experience of working within health sector, VCS or Social Care

·         Experience of working with local communities

·         Experience of giving information, advice and guidance to individuals with additional vulnerabilities

·         Experience of working with people facing health inequalities and multiple deprivations.

·         Experience of working with multiple stakeholders

Desirable

·         Experience of working in Primary Care

·         Experience as Social Prescriber

·         Experience of establishing and facilitating user groups.

·         Experience of establishing new initiatives within a disadvantaged community.

AF, I & AS

AF & I

AF & I

Specialist Knowledge/ Skills  

Essential

·         Knowledge of personalised care approach.

·         Understanding of the wider determinants of health including social, economic, and environmental factors and their impact on communities, individuals their families and carers

·         Knowledge of Health Inequalities

·         Ability to communicate well with patients, carers, volunteers, colleagues and with professional staff in other organisations.

·         Excellent interpersonal, influencing/negotiation and organisation skills with the ability to work to tight deadlines.

·         Ability to listen, empathise with people and provide person- centred support in a non- judgemental way.

·         Able to work with people from all backgrounds and communities, respecting lifestyles and diversity.

·         Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.

·         Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders.

·         Ability to maintain effective working relationships and to promote collaborative practice with all colleagues.

·         Ability to work flexibly and enthusiastically within a team or on own initiative, with minimum supervision.

·         A high degree of self-motivation and self-confidence.

·         Ability to liaise successfully with a variety of voluntary and statutory agencies.

·         Ability to work in ways which promote equality of opportunity and participation

Desirable:

·         Knowledge of SystemOne or EMIS Electronic Health Record

·         Knowledge of how the NHS works, including primary care

·         Knowledge of the range of services available locally

·         Knowledge and understanding of Social Prescribing

·         Knowledge and understanding of customs and practices within migrant communities new to the area.

·         Ability to speak a relevant community language.

·         Full driving license and use of own car

·         Knowledge of current issues related to third sector.

AF & I

AF & I

AF & I

AF & I

AF & I

Qualifications

Essential:

·         Degree or equivalent in relevant field

·         Demonstrable commitment to professional and personal development

·         NVQ level 3, Advanced level or equivalent experience.

Desirable:

•Training in motivational interviewing or coaching

•Social Prescribing qualification.

AF & I

Other job related requirements

• Ability to demonstrate a commitment to Equality and Diversity.
• Flexibility in the hours worked – to include working evenings and weekends, if required

AF & I

AF & I

AF & I