Vacancies

Hamara has grown to be the largest ethnic minority organisation in the voluntary and community sector in Leeds

Job Vacancy: Patient Ambassador/PCN

Organisation: Hamara Bringing Communities Together

Location: Leeds

Hours: 37.5 hrs per week

Contract type: Fixed term

Salary: £20,166 pro rata

Telephone: 01132 773330

Email: admin@hamara.co.uk

Website: https://www.hamara.org.uk 

Hamara HLC are currently recruiting a Patient Ambassador. The role involves working as part of the Leeds 9 Collaboration.

The Leeds 9 Collaboration of practices delivers General Practice services to a challenging local community many of whom often find it difficult to engage with health care services and certainly find it difficult to navigate the health care system. The Patient Ambassador aims to provide a mixture of reactive and proactive communication to improve the health care experience of all patients in the Leeds 9 area and support their ability to “choose well” and link up to other services in the area.

The Patient Ambassador provides an “in practice presence” which can undertake more detailed and person centred communication than a clinician is sometimes able to complete and aims to educate and motivate the patient and build links with existing community and statutory bodies and in particular Linking Leeds.

We have identified particular needs across our large population of young people and those who have English as a second language and this role aims to develop systems and processes which helps us to improve how we interact with these patient groups.

 

Patient Ambassador – Job responsibilities

 

Improving attendance dates for appointments

  • Support existing practice recall systems.
  • PAs to be involved at the end of practice processes eg de-registration stage and 3rd
  • Practice responsibility to prioritise which “recall” lists require PA support/action (monthly?)

PA responses

  1. Telephone call to patient
  2. Establish reasons for DNAs
  3. Re-book appointment
  4. Follow-up
  5. Home visit
  6. Micro intervention (training/ letter/resources?)
  7. Macro intervention (Community event

Creating/Co-producing and facilitating “Resilience and restorative practice training”

  • Put together training packages together for practice staff re: patient communications and engagement.

 

  • Patient training re: conduct with practice staff
  • Values and behaviour codes for locality.

Supporting achievement of Patient health and well-being goals by referring to appropriate services.

  • Proactively running support projects for specific patient groups.

 

  • To support patient in identifying unmet needs, goal planning & wider health determinants.

 

  • To signpost and/or make appropriate referrals to relevant services (eg CfH, Welfare Rights, Fit4work specialised clinical staff)

 

  • PA to follow up referral with service provider (if possible), patient to receive real time feedback and, PA to communicate outcomes feedback to original referrer

Improving Patient education/Awareness

  • Taking the service “out of the four walls” of the GP Practice

 

  • Facilitating, co-ordinating and co-producing regular health education messages in the community.

 

PA responses:

  1. Approach local community centre eg Bangladeshi centre, Compton centre.
  2. Co-produce events with key service providers.
  3. Collate NHC resources eg Diabetes prevention from PHRC, Web
  4. Monthly presence in community venues (Promoting PA service and NHC messages)
  5. Use different formats to disseminate information in line with Practice or patient need.

If you are interested in the above post, then an electronic application pack can be obtained by emailing admin@hamara.co.uk. Please return completed application forms to: admin@hamara.co.uk Or by post, marked Private and Confidential, to: Hamara HLC, Tempest Road, Leeds, LS11 6RD

The closing date for this role is 23rd September 2020. Applications received after the closing deadline will not be considered.

Job Vacancy: Caretaker/Handy Person

Organisation: Hamara Bringing Communities Together

Location: Leeds

Hours: Part time. 22 hours per week

Salary: National Living Wage (£9 per hour for weekend work)

Telephone: 01132 773330

Email: admin@hamara.co.uk

Website: https://www.hamara.org.uk 

Hamara HLC are currently recruiting Handy People/Caretakers. The successful candidates will be responsible for providing an efficient and effective caretaking and handy person service across the Hamara premises.

The post holders will be responsible for including ensuring that the security and general appearance of the buildings and surrounding areas are maintained in accordance with Hamara HLC required standards.

The Caretaker part of the role will include locking up and opening the Hamara premises, maintaining a key register, attending the building out of hours to deal with emergency situations as per the rota and attending and accompanying where necessary personnel visiting the site such as Contractors.

The Handy Person element of the role will include porterage tasks such as setting up and clearing away furniture, painting and decorating as required and first line maintenance of fixtures and fittings.

If you are interested in the above post, then an electronic application pack can be obtained by emailing admin@hamara.co.uk

Please return completed application forms to: admin@hamara.co.uk Or by post, marked Private and Confidential, to: Hamara HLC, Tempest Road, Leeds, LS11 6RD

The closing date for this role is 23rd September 2020. Applications received after the closing deadline will not be considered.